Custom Candy House
Shipping & Return
All of our chocolate is homemade, so getting it to you as fresh as possible, requires special attention. Due to the fact that your chocolate shipment may go through several shipping hubs in various regions before reaching its final destination, we have a few shipping conditions that apply to all orders. Your order, placed Monday thru Thursday, will usually be processed within one business day, except during busy holiday seasons (i.e., Thanksgiving, Christmas, Valentine’s Day, Easter and Mother’s Day).
Returns Policy Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care within (30) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.
We will either reship the item or replace it with another of equal or greater value. A replacement or exchange will be shipped within 5 days. Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment.